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Troubleshooting
For information on your camcorder model,
see the following page:
Functions and equipment p.12
If you run into any problems using your
camcorder, follow the steps below.
Check the list (p. 39 to 41), and
inspect your camcorder.
Disconnect the power source, attach
the power source again after about
1
minute, and turn the camcorder
on.
Select [Setup]
[
General Settings] [Initialize].
If you select [Initialize], all settings,
including the clock setting, are reset.
Contact your Sony dealer or local
authorized Sony service facility.
You may need to initialize or change the
current internal memory (models with internal
memory) of your camcorder depending on the
problem. If you do so, the data stored on the
internal memory will be deleted. Be sure to
save the data on the internal memory on other
media (backup) before sending your camcorder
for repair. We will not compensate you for any
loss of internal memory data.
During repair, we may check a minimum
amount of data stored on the internal memory
in order to investigate the problem. However,
your Sony dealer will neither copy nor retain
your data.
S
e
e the “Handycam” User Guide (p. 11) for
details on the symptoms of your camcorder, and
“
P
layMemories Home Help Guide” (p. 32) on
connecting your camcorder to a computer.
The power does not turn on.
Attach a charged battery pack to the
camcorder (p. 18).
The plug of the AC Adaptor has been
disconnected from the wall outlet (wall
socket). Connect it to the wall outlet (wall
s
o
cket) (p. 18).
The camcorder does not operate even
when the power is set to on.
It takes a few seconds for your camcorder to
be ready to shoot after the power is turned on.
This is not a malfunction.
Disconnect the AC Adaptor from the wall
outlet (wall socket) or remove the battery
pack, then reconnect it after about 1 minute.
Your camcorder gets warm.
Your camcorder may become warm during
operation. This is not a malfunction.
The power abruptly turns off.
Use the AC Adaptor (p. 18).
In the default setting, the camcorder turns
itself off when no operations are performed for
a
b
out 2 minutes ([Power Save]) (p. 38), or turn
on the power again.
C
h
arge the battery pack (p. 18).
Pressing START/STOP or PHOTO does not
record images.
The playback screen is displayed. Stop the
playback, and select
[Shooting
Mode]
[ Movie] or [ Photo].
Your camcorder is recording the image you
have just shot on the recording media. You
cannot make new recording during this
period.
The recording media is full. Delete
unn
e
cessary images (p. 26).
Total number of movie scenes or photos
exceeds the recordable capacity of your
c
amcorder. Delete unnecessary images (p. 26).