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"Handycam" User Guide
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Before use
Getting started
Recording
Playback
Playing images on a TV
Saving images with an external
device
Customizing your camcorder
Troubleshooting
Maintenance and precautions
Contents list
Top page > Troubleshooting > Troubleshooting > Connecting to a computer
Connecting to a computer
“PlayMemories Home” cannot be installed.
An Internet connection is required to install “PlayMemories Home.”
Check the computer environment or installation procedure required to install “PlayMemories Home.”
“PlayMemories Home” does not work correctly.
Quit “PlayMemories Home” and restart your computer.
The camcorder is not recognized by the computer.
Disconnect all USB devices from the USB jack of your computer except the keyboard, mouse, and
your camcorder.
Disconnect the Built-in USB Cable from the computer and restart the computer, then connect the
computer and your camcorder again in the correct order.
When both the Built-in USB Cable and the USB jack of the camcorder are connected to the external
devices at the same time, disconnect the one that is not connected to a computer.
Related topics
Information on your camcorder model: Model Information
Information on supplied items: Differences in supplied items
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