Filter
Top Products
77
Troubleshooting
Troubleshooting
If you have trouble with your camera, try
the following solutions.
1
Check the items on pages 77 to 84.
If the
screen shows “C:
ss
:
ss
”, the
self-diagnostics function is
working. Please see page 86.
2 Press RESET (page 9) located inside the
battery/“Memory Stick” cover, then turn
on the power again. (This will erase the
date/time settings, etc.)
3 Consult your Sony dealer or local
authorized Sony service facility.
Battery and power
RESET
Symptom Cause Solution
The battery pack is not
charged.
• The camera is turned on. p Turn the power off (page 14).
The battery pack cannot
be installed.
• The battery pack is not properly installed. p Install the battery pack while pushing the battery eject lever
down using the front edge of the battery pack (page 10).
/CHG lamp flashes. • The battery pack is not properly installed.
• The battery pack malfunctions.
p Properly install the battery pack (page 10).
p Consult your Sony dealer or local authorized Sony service
facility.
While charging the battery
pack, the /CHG lamp
does not light.
• The AC power adaptor is not connected.
• The battery pack is not properly installed.
• The charging is complete.
p Properly connect the AC power adaptor (page 10).
p Properly install the battery pack (page 10).
—
The battery remaining
indicator is incorrect. Or
the sufficient battery
remaining indicator is
displayed but the power
soon runs out.
• You have used the camera for a long time in an
extremely hot or an extremely cold location.
• The battery pack is dead (page 96).
• The battery pack is discharged.
• A mismatch has occurred in the remaining
battery time information.
—
p Replace the battery pack with a new one.
p Replace it with a charged battery pack (page 10).
p Fully charge the battery pack (page 10).
Troubleshooting