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Troubleshooting
If you run into any problem using your camcorder, use the following table to
troubleshoot the problem. If the problem persists, disconnect the power source and
contact your Sony dealer or local authorized Sony service facility. If “C:ss:ss”
appears on the screen, the self-diagnosis display function has worked. See page 61.
In the recording mode
Symptom Cause and/or Corrective Actions
• The POWER switch is set to OFF (CHARGE) or PLAYER.
c Set it to CAMERA. (p. 20)
• The tape has run out.
c Rewind the tape or insert a new one. (p. 19, 29)
• The write-protect tab is set to expose the red mark.
c Use a new tape or slide the tab. (p. 19)
• The tape is stuck to the drum (moisture condensation).
c Remove the cassette and leave your camcorder for at
least 1 hour to acclimatize. (p. 67)
• While being operated in CAMERA mode, your camcorder
has been in the standby mode for more than 5 minutes.
c Set the POWER switch to OFF (CHARGE) and then to
CAMERA again. (p. 20)
• The battery pack is dead or nearly dead.
c Install a fully charged battery pack. (p. 11, 12)
• The viewfinder lens is not adjusted.
c Adjust the viewfinder lens. (p. 24)
• STEADYSHOT is set to OFF in the menu settings.
c Set it to ON. (p. 52)
• The SteadyShot function does not work when the wide
mode is set to 16:9FULL.
• FOCUS is set to MANUAL.
c Set it to AUTO. (p. 42)
• Shooting conditions are not suitable for autofocus.
c Set FOCUS to MANUAL to focus manually. (p. 42)
• The video heads may be dirty.
c Clean the heads using the Sony V8-25CLD cleaning
cassette (optional). (p. 68)
• The LCD panel is open.
c Close the LCD panel. (p. 21)
• The contrast between the subject and background is too
high. This is not a malfunction.
• This is not a malfunction.
(Continued on the following page)
— Troubleshooting —
Types of trouble and their solutions
START/STOP does not operate.
The power goes off.
The image on the viewfinder screen
is not clear.
The autofocusing function does not
work.
The SteadyShot function does not
work. (CCD-TRV68/TRV78/TRV88/
TRV98 only)
The picture does not appear in the
viewfinder.
The x indicator flashes in the
viewfinder.
A vertical band appears when you
shoot a subject such as lights or a
candle flame against a dark
background.
A vertical band appears when you
shoot a very bright subject.