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TECHNICAL ASSISTANCE
When trouble is reported, verify that power is being supplied to the unit and there are no broken
connections. Check voltages for proper polarity on the cross connect block.
When calling have a VOM, a telephone test set and call from the job site. Call (540) 563-2000 and
press 1 for Technical Support or visit our website at http://www.valcom.com.
Valcom equipment is not field repairable. Valcom, Inc. maintains service facilities in Roanoke, VA.
Should repairs be necessary, attach a tag to the unit clearly stating company name, address, phone number,
contact person and the nature of the problem. Send the unit to:
Valcom, Inc.
Repair and Return Dept.
5614 Hollins Road
Roanoke, VA 24019-5056
VALCOM LIMITED WARRANTY
Valcom, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normal use and service
for a period of two years from the date of shipment. The obligation under this warranty shall be limited to the replacement, repair or
refund of any such defective device within the warranty period, provided that:
1. inspection by Valcom, Inc. indicates the validity of the claim;
2. the defect is not the result of damage, misuse or negligence after the original shipment;
3. the product has not been altered in any way or repaired by others and that factory sealed units are unopened
(a service charge plus parts and labor will be applied to units defaced or physically damaged);
4. freight charges for the return of products to Valcom are prepaid;
5. all units 'out of warranty' are subject to a service charge. The service charge will cover minor repairs
(major repairs will be subject to additional charges for parts and labor).
This warranty is in lieu of and excludes all other warranties, expressed or implied and in no event shall Valcom, Inc. be
liable for any anticipated profits, consequential damage, loss of time or other losses incurred by the buyer in connection
with the purchase, operation or use of the product.
This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged condition, the
carrier should be notified immediately. Claims for such damage should be filed with the carrier involved in accordance with the
F.O.B. point.
Headquarters:
Valcom, Inc.
5614 Hollins Road
Roanoke, VA 24019-5056
Phone: (540) 563-2000
FAX: (540) 362-9800
In Canada:
CMX Corporation
35 Van Kirk Drive #11 and 12
Brampton, Ontario L7A 1A5
Phone: (905) 456-1072
FAX: (905) 456-2269
Figure 1