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Troubleshooting
Problem: The power light does not come on when the camera is
plugged in.
Solution: The light will come on when you run any of the camera
applications, but will not turn on if the camera is just plugged in.
Problem: Missing Windows system files.
Solution: The Windows system files can be found on the IBM CD.
Place the IBM CD into your CD-ROM drive and browse in the
D:\Microsoft\WinXXXX folder (where D:\ is the letter of your CD-ROM
drive and XXXX corresponds to your version of Windows). Select the
files that Windows is asking for and copy them into C:\Windows\System.
Some files may still require the Windows CD. Contact your computer
vendor to obtain a copy of the Windows CD if one did not come with your
computer.
Problem: “No such interface supported” message.
Solution:
• Unplug the IBM PC/Net Camera from the computer.
• Double-click on the IBM PC/Net Camera icon on your desktop.
• A message stating: “Digital Video PC Camera is not connected to
this computer” will appear. Press the “OK” button to continue.
• A screen similar to the following will appear. Press the “Quick fix”
button (as shown in Figure 1).