If the reader does not function as expected, please try the following
steps.
The Reader is not responding or can’t be turned on.
• Reset the reader by pressing and holding the power button for 6
seconds. The reader will be forced to shut down if it is on and
you will be able to restart the reader again.
• The battery has been fully discharged. Please charge the reader
using the USB cable or the USB AC Adapter.
Battery Life seems short
• The operating temperature is below 5
o
C. this is due to the
characteristics of the battery and not a malfunction
• The battery is not used for a long period. Please recharge the
battery of the reader again.
• The battery is not fully charged. Please charge the battery for at
least4 hours.
• The battery needs to be replaced. Please consult the authorized
dealer for service.
A Book cannot be read
• Copyright protected books cannot be read on any device other
than the authorized one.
• Check if the book has expired.
• Check if the book format is supported by the reader.
The reader cannot be operated during USB connection
• The reader cannot be operated while it is connected to the PC.
• Disconnect the reader from computer to resume operation.
• To use the reader while charging, click on the [Safely Remove
Hardware] icon located on the right lower corner of your PC
screen to disconnect the reader from the PC. After the reader
is safely disconnected, the PC will only charge the reader and
you can now resume normal operation.
Troubleshooting
