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APPENDIX
APPENDIX
TROUBLESHOOTING
For the problems listed below
Check the following areas
If Skype doesn’t start ■ Check whether the Video Call Camera is properly connected to the
USB port on the TV.
■ Check the network connection status.
If the Notification Window is
not displayed when a call is
received
■ Check that your status is not set as “Do not disturb”.
■ When using certain TV functions, incoming calls can’t be received
(e.g. during a software update, etc.).
■ Check ‘Privacy Settings’ is “Allow calls from people in my contact list
only”.
If there’s echo (e.g. when you
hear your own voice played
back through the speakers)
■ Position the Video Call Camera at the top-center of your TV.
■ Change the home theater audio setting to stereo rather than
surround.
■ Reduce the speaker volume.
■ Too much echo in the room can decrease audio quality.
■ Test microphone using the ‘Echo / Sound Test Service’.
If you’re not able to receive any
video or if it is of low quality
■ Internet or network congestion can degrade video quality.
■ Using wireless can also degrade video quality. We recommend using a
wired internet connection.
■ Screen quality can decrease when using Zoom-In. We recommend
you use minimum zoom during video calls.
■ Check whether the call quality information is marked as “critical”. If this
is the case, video quality can be degraded.
If the call ends abruptly ■ When certain TV functions are activated, the call may be
disconnected. (e.g. Sleep timer, etc.)
■ Do not unplug the Video Call Camera during a call.
If the Skype menu does not
appear on the Premium menu
■ Check whether your TV supports the Video Call Camera (see page 2).
■ Connect the camera to your TV, then update the software. For details
about how to update the software, refer to your TV manual.
Other issues ■ Issues may arise from network congestion of problems with the Skype
network.
■ For further inquiries about Skype functions, visit www.skype.com.
