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Solving problems
Problem
Cause
Action
No power at receptacle. Reset facility circuit breaker.
Power cord disconnected at receptacle. Plug power cord into receptacle.
System fuse open. Replace fuse in power entry connector. See
fuse replacement procedure.
Power turned off at electronics enclosure. Turn key switch to On.
No alarm, no mechanical
counter, no red power indicator
on the electronics enclosure.
System failure. Place a service call.
Processor requires reset. Turn the key switch off, wait 5 seconds,
then turn the switch on.
No alarm, no mechanical
counter, power indicator on.
System failure. Place a service call.
Strips in book desensitized or missing. Resensitize books, or install a Tattle-Tape
security strip in the book.
Metal objects too close to lattice.
Move all metal to minimum distance of 18
inches from the lattices.
No alarm, patron counter
works.
System failure. Place a service call.
Protected material from another library or a
retail store.
Identify material that caused the alarm.
Failure to desensitize strips properly. Check desensitizing process and training.
Miscellaneous metallic objects.
Infrequent unwanted alarms are possible
from some metal objects .
Unwanted alarms.
System failure. Place a service call.
Metal objects too close to lattice.
Move all metal to minimum distance of 18
inches from the lattices.
Electrical interference. Remove possible sources of electrical
interference such as computers, copiers,
TVs, electronic devices, or energy
management systems.
Incomplete walk-through test. Test the system by walking completely
through the corridor.
Books not properly resensitized. Resensitize book, check sensitizing method
and staff training.
Reduced coverage, no alarm,
patron counter works.
System failure. Place a service call.
Metal objects too close to a lattice. Move all metal objects to a minimum of 3
feet from the lattice.
Marked book or strips too close to lattice. Move the marked books to a minimum of 3
feet from the lattice.
Electrical interference. Eliminate source of interference.
Alarm indicator illuminated or
intermittent with no traffic in
corridor.
System failure. Place a service call.
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