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Troubleshooting
RFID tag reading problems
Symptom Solution
System doesn’t read tags • Make sure the item is tagged with 3M RFID tags.
• Make sure the tag is not blank or disabled by trying a tag known
to be good.
• Make sure you are placing the tag within the read range of the
RFID pad by placing the tag in the middle of the pad.
System doesn’t read a particular
tag type
The tag type may not be configured. Call 3M service.
Pad read range reduced to less
than 6 in [15 cm]
Make sure the pad is at least 2 in. [5 cm] from metal.
Barcode scanner problems
• If the scanner has a poor read rate, check for dust and fingerprints on the scanner window and clean if necessary with a clean,
dry cotton-tip swab or cloth.
• If the scanner can’t read a particular barcode symbology, add the new symbology. See the scanner documentation for information.
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