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Problem: I cannot get the camera or camcorder to zoom in more than 3X.
Solution: The camera can zoom up to 9.6X only if the Image size parameter under Settings is set
to 2048x1536. The camcorder zooms only up to 3X.
Problem: The AV300 unit freezes operation and none of the buttons do anything.
Solution: This is a rare case and the simplest thing to do is to hold down on the STOP/OFF "
button for 12 seconds. This will shut off the AV300. Turn it back on again and retry the
operation.
Problem: The autofocus takes too long or its focus is incorrect.
Solution: The autofocus system needs to have contrast in the picture in order to focus correctly.
Thus, it will have difficulties focusing on flat areas without contrast or sharp edges. Move the
camera to have some other objects on the screen so that it can figure out how to make the focus.
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7 Technical Support
• If technical support determines that your product needs to be returned, please contact the
place of purchase to have your product repaired or replaced (depending on problem type).
Customers who purchased directly from the Archos web site should fill out the form on the
web site under Support : Product Returns : RMA Request form.
• There is an FAQ – Frequently Asked Questions section at the ARCHOS Website
www.archos.com that can help answer many of your questions.
• If you need technical help, you may contact ARCHOS directly in your own language via
these phone numbers. For other countries, please e-mail our technical support.
Telephone Support:
DO NOT USE PHONE SUPPORT FOR PRESALES
INFORMATION. These numbers are to aid those who
have technical difficulties / malfunctions. Our technicians
can only help you with technical issues.
949-609-1400 (USA, Canada)
01 70 20 00 30 (France)
0207-949-0115 (UK)
069-6698-4714 (Germany)
09-1745-6224 (Spain)
02-4827-1143 (Italy)
02-050-405-10 (Netherlands)
E-mail Support:
technical-support@archos.com (United States and Canada customers) English
support-technique@archos.com (Europe and rest of the planet) English and French
support.de@archos.com (Germany) German
To respond to your e-mails efficiently, when sending one, please indicate the product name and
question type in the Subject of the e-mail.
For example:
To: technical-support@archos.com
Subject: AVCam300 – Video recording