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Avaya Integrated Management, Network Infrastructure Management Installation and Upgrade 3
Introduction
Avaya Network Management Software Systems Support
Group (NMSSS)
The Avaya Network Management Software Systems Support Group (NMSSS) in Tampa Bay, Florida
answers customer calls about products in Avaya Integrated Management. NMSSS will either answer
your questions directly or connect you with an associate who can answer questions about the products.
Avaya Contact Information
Table 1-1 and Table 1-2 provide contact information that you may use if you need assistance during the
process of installing and setting up Avaya Integrated Management.
Table 1-1. Customer-Accessible Resources
Table 1-2. Avaya Internal Resources
Resource Contact Information
Avaya Support Center http://www.avaya.com/support
Network Management
Software Systems Support
(NMSSS)
+1 800 237-0016
Remote Network Integration
Services (RNIS)
+1 800 730-9108, prompt 3
http://www1.avaya.com/enterprise/brochures/svc1369.pdf
Toll Fraud Intervention +1 800 643-2353, prompt 1
Resource Contact Information
Avaya System Management
Support
http://aem-support.dr.avaya.com
Avaya Technology and
Consulting (ATAC)
+1 888 297-4700, prompt 2,6
http://forum.avaya.com
(requires a password)
Remote Network Integration
Services (RNIS)
http://associate2.avaya.com/sales_
market/products/data-implementation-services/
Integrated Management
Services Support Plan
http://associate2.avaya.com/solution/support_plans/#Enterprise
AIM001 Form http://associate2.avaya.com/sales_
market/products/data-implementation-services
Click Avaya Integrated Management Configuration Request
Form #1.