Filter
Top Products
38 en | Troubleshooting FLEXIDOME HD VR
AM18-Q0637 | v1.1 | 2013.08 Installation Manual Bosch Security Systems
8.3 Customer service
If a fault cannot be resolved, please contact your supplier or
system integrator, or go directly to Bosch Security Systems
Customer Service.
The version numbers of the internal firmware can be viewed on
a special page. Please note this information before contacting
Customer Service.
1. In the address bar of your browser, after the unit IP
address, enter: /version
for example: 192.168.0.1/version
2. Write down the information or print out the page.
Placeholder with a
red cross instead of
the ActiveX
components.
JVM not installed on your
computer or not
activated.
Install JVM on your
computer.
Web browser
contains empty
fields.
Active proxy server in
network.
Create a rule in the local
computer's proxy
settings to exclude local
IP addresses.
The POWER LED is
red.
Firmware upload failed. Repeat firmware upload.
Malfunction Possible causes Solution