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70 • Additional Information
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If you have a problem with your camcorder, refer to this section. Consult your dealer
or a Canon Service Center if the problem persists.
Power Source
• The camcorder will not turn on or it
turns off by itself.
• The disc compartment cover will not
open.
• The LCD/viewfinder switches on and
off.
- Battery pack is exhausted. Replace or
charge the battery pack ( 18).
- Attach the battery pack correctly.
- Use the compact power adapter.
The charge indicator flashes rapidly.
- (one flash at 0.5-second
intervals)
Charging has stopped because the
compact power adapter or the battery
pack is faulty. Consult a Canon Service
Center.
- (two quick flashes at
1-second intervals)
Battery pack at least 50% charged
( 19). This is not a malfunction.
• Battery pack will not charge.
• The charge indicator flashes very
slowly (one flash at 2-second intervals).
- Charge the battery pack in
temperatures between 0 °C and
40°C(32°F and 104°F).
- Battery packs become hot with use and
may not charge. When the battery pack
is outside the charging temperature
range, the CHARGE indicator will flash
irregularly. The charging will start once
the battery pack temperature is below
40 °C (104 °F).
- The battery pack is damaged. Use a
different battery pack.
- If you connect a faulty power adapter or
battery pack, the CHARGE indicator
flashes approx. twice per second and
the charging stops.
- Check that the compact power adapter
is correctly connected to the
camcorder.
Camcorder is on but is unresponsive.
- The camcorder has exceeded its
operational temperature ( appears).
Turn off the camcorder and let it cool
down before resuming use.
Recording/Playback
Buttons will not work.
- Turn on the camcorder.
- Load a disc ( 26).
Abnormal characters appear on the
screen. The camcorder does not operate
properly.
- Disconnect the power source and
reconnect it after a short time. If the
problem still persists, disconnect the
power source and press the RESET
button with a pointed item. Pressing the
RESET button resets all settings.
appears on the screen.
- Load a disc ( 26).
appears on the screen.
- Battery pack is exhausted. Replace or
charge the battery pack ( 19).
Video noise appears on screen.
- When using the camcorder close to
devices that emit strong
electromagnetic fields (plasma TVs,
cellular phones, etc.), keep a distance
between the camcorder and these
devices.
Video noise appears on the TV screen.
- When using the camcorder in a room
where a TV is located, keep a distance
between the compact power adapter
and the power or antenna cables of the
TV.
Troubleshooting
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