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Large Government Social Services Agency
Advances Paperless Productivity with Canon
Even in the digital age, case management operations continue to
be one of the most labor-intensive environments. The processes of
handling, filing and retrieving volumes of hardcopy originals are
extremely burdensome, and place a significant demand upon staff
to properly organize documents when and where they are needed.
Making matters worse, folders and contents are often lost or
misplaced—leading to a further increase in workload and delays.
The social services branch of one of the largest metropolitan
governments in the country had reached a critical point in its ability
to effectively serve its constituents. The department was already
buried under an immense workload to provide services prior to the
recent economic downturn. Following an influx of new requests
coupled with dwindling budgets, the agency’s ability to respond
was in jeopardy and people were experiencing high delays in the
delivery of serious assistance.
Case Management Solutions
Business Solutions from Canon
Case Study Series
“ Paper evidence is the
cornerstone of case
management because
of the government’s
dependency on
form-based processes.
”
Canon imageFORMULA DR-2510C and
imageFORMULA DR-2010C
Canon imageFORMULA ScanFront 220