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Case Management Solutions
The municipality’s social services agency is unique
among others due to its large geographic scope
and population diversity in terms of its ethnic, cultural
and linguistic characteristics. Yet at the same time
they deliver similar support services such as temporary
financial help, employment services, health coverage,
geriatric care, disability benefits, food assistance, and
administration of various federal programs. Offering
such a wide variety of services is also difficult because
of the myriad of documentation requirements,
forms and applications.
Further complicating their operations, case workers and service centers are widely
distributed throughout the region to facilitate outreach efforts to residents spanning
urban, suburban or rural locations. Case files would often be needed in more than one
location, leading to delays and additional costs to transport them. Furthermore, quick
collaborations with remote colleagues over case files had become nearly impossible.
“Paper evidence is the cornerstone of case management because of the government’s
dependency on form-based processes,” said Mr. Neal Fischer, Principal and Founder
of Hershey Technologies. “Workers spend significant amounts of time collecting,
distributing, and reviewing these documents, often making duplicate copies of case
files throughout the process which further increases
organizational costs.”
Faced with a dwindling budget and ever-increasing workload,
the agency had determined that it was time to change the
way they operated. Their goals were to implement a
document management system that assured the visual
integrity of each document in a highly-standardized format,
promoted secure collaboration with individuals in and out
of the office, facilitated quick indexing and searching
capabilities, and ultimately automate each step of the
process in a way that would meaningfully improve
productivity and reduce costs.
Case Management Solutions
Mr. Neal Fischer, Principal and Founder
of Hershey Technologies