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The agency needed to handle a wide variety of document sizes in
the course of handling a case, including small formats such as
driver’s licenses, birth certificates, bar-coded forms,
passports, visas, photos, and hand-written documents.
Each original needed to be captured in high quality to
maintain legibility, yet be small enough to easily share
among colleagues and other governmental agencies.
“Working within the agency’s requirements for a document
scanner that is simple to use, accommodates the widest
possible range of document formats, and eliminates the need
for sorting based on quality or paper type, we determined that
a mix of Canon’s imageFORMULA scanners would be the ideal
fit for the chosen document management system,” continued
Mr. Fischer. “We identified the Canon imageFORMULA
DR-7550C, DR-9050C and DR-X-10C production scanner
models for high-volume locations, imageFORMULA
DR-2010C and DR-2510C compact color scanners for
workgroup-based locations, and the ultra-compact
imageFORMULA ScanFront 220 network scanner to meet
emerging “self-serve” document submittal applications
in front-office and smaller volume remote offices.”
Each scanner was configured with secure network access to the back-end enterprise content
management system so that documents could be properly stored and indexed for immediate
retrieval. Powerful search features and document arrival notification services make it possible
for staff to easily search for documents and assemble key case materials from multiple sources
whether case workers are in the office, working at home or on the road—a process
that used to take days to locate in paper form.
“Collaborating on a case is handled more quickly and easily with our document imaging
system,” said Mr. Fischer. “Case files can be securely shared on the agency’s computer
network or over the Internet. And with our markup, redaction and workflow tools,
case workers can easily communicate, protect confidential information, and deliver
public service entitlements within agreed upon service levels improving caseload
management and decision support effectiveness.”
Business Solutions from Canon
Case Study Series
Canon imageFORMULA DR-9050C
Canon imageFORMULA DR-X10C