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If you have pulse dialing or require a prefix to dial an outside line, you will need to •
set the prefix directly on your CEIVA� Press the menu button and navigate to Set-
tings > Connection Settings > Advanced Settings > Telephone Settings to change
your Modem Prefix or Dial Type�
NOTE: After trying any suggestion that attempts to troubleshoot a connection problem, manually connect your frame
by pressing the Menu button and highlighting Connect, then pressing Select. For further assistance, visit help.ceiva.
com or call us toll-free at 1-877-692-3482 and we’ll be happy to assist you.
Connection troubleshooting for a Wireless or Broadband connection:
Place your CEIVA in the same room as your wireless router� •
If your CEIVA is set up properly and is within range of your wireless router and is •
still not connecting, try restarting your wireless router�
NOTE: After trying any suggestion that attempts to troubleshoot a connection problem, manually connect your frame
by pressing the Menu button and highlighting Connect, then pressing Select. For further assistance, visit help.ceiva.
com or call us toll-free at 1-877-692-3482 and we’ll be happy to assist you.
My CEIVA displays an error message:
Be sure to follow the instructions on registering and connecting beginning on page 5� If
your CEIVA is displaying an error message, here are a few things to check:
Verify that all connections between your frame and power outlets and phone lines •
are securely plugged in�
If you’re using your memory card, confirm that your memory card is functioning •
properly by inserting it into your computer or digital camera� Make sure the only
files stored on the memory card are photos�
Verify that you have registered your CEIVA and your PicturePlan Photo Delivery •
Service is active by logging into your ceiva�com account and viewing your frame’s
settings� You can also call us at 1-877-692-3482 and we’ll be happy to assist you�
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Troubleshooting (continued)