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COMMON TROUBLESHOOTING
Problems
Solutions
Can’t Find any Photo Viewer,
or another program owns it.
The program will
exit!
*The cause of this error message:
When
connecting the Key Chain to your computer,
the Keychain will prompt you to select “USB Charge or USB Update". Select USB
U
pdate (Press the RIGHT button and the
n
MIDDLE button)
then
run the Photo
Viewer Softwa
re.
*Make sure that the USB Cable is plugged in all the way (you should hear a clicking
sound)
.
*Go to your Desktop to make sure your computer recognizes the Key Chain. The Key
Chain should be listed as a REMOVABLE DISK. If not, replace the cable.
*Go t
o your Device Manager to make sure your computer recognizes the Key Chain.
The Key Chain should be listed as a STORAGE device in the Device Manager. If
not, replace the cable.
*Make sure you have FULL administrator rights on your computer *
a)
Create a new
user account
and
give that account full admin rights, b)
C
onnect
the Key Chain, c) S
et
the Key Chain to USB Update,
d) R
un the Photo Viewer software.
Key Chain Frozen
*Un
-
Plug and Re
-
Plug the Key Chain to the computer
*Press the Play/Power button two
-
three times to turn the Key Chain OFF.
*Connect the Key Chain to your computer, Then press the RIGHT button and then the
MIDDLE button, then run the Photo Viewer Software. If you have received the
message” Download Complete” then can start transferring
files to the Key Chain.