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GETTING HELP
You can get help from our troubleshooting section, FAQ on our website or by contacting a customer support
representative.
Troubleshooting Section
If you need help with your camera, refer to the Troubleshooting section of this manual on page 61.
Website Customer Support/FAQ
Please visit our customer support website at www.concord-camera.com to view the Frequently Asked
Questions (FAQ) by clicking the appropriate camera model picture in the “Camera Support “ Section. Most
support issues are answered in the FAQ section. You can also E-mail us by clicking the E-mail address link to
the customer support center in the “Camera Support” Section.
Customer Support
Before You E-mail or Call us
If you have questions concerning the operation of the camera or software installation, you can speak to or email
a customer service representative. Please have the following information available:
Camera Information: Computer Information:
Name of camera model Operating System
Camera Serial Number Processor Speed (MHz)
Camera Info in camera (page 38): Computer Make and Model
FW Version Amount of memory
FW Part Number Exact Error message received
Date CD-ROM Part Number
Comment
For Camera Support please contact:
Toll Free in the US and Canada:
• (866) 522-6372
Web: www.concord-camera.com
For Camera Support via E-mail, please
contact us at www.concord-camera.com.
For ArcSoft Technical Support on Photo Editing Software, please contact:
In the USA and Canada
ArcSoft, Inc.
46601 Fremont Blvd.
Fremont, CA 94538
Tel: (510) 440-9901
Fax: (510) 440-1270
E-mail: support@arcsoft.com
GETTING HELP
Toll Free in Europe:
UK: 0800-1696482
Spain: 900-973195
Germany: 0800-1800563
Italy: 800-781883
France: 0800-917599
Toll in Europe:
• +31-53-4829779
China
ArcSoft Beijing Co., Ltd.
No. 6 South Capital Gym Road
Beijing New Century Hotel Office
Building, #1060
Beijing 100044, China
Tel: 8610-6849-1368
Fax: 8610-6849-1367
E-Mail:tech@arcsoft.com.cn
Japan
ArcSoft Japan
9F, 1-21-9, Higashi-Gotanda,
Shinagawa-ku,
Tokyo 141-0022, Japan
Tel: +81-3-5795-1392
Fax: +81-3-5795-1397
E-Mail: support@arcsoft.jp
Europe
Unit 14, Shannon Industrial Estate
Shannon, Co. Clare, Ireland
Tel: +353 (0) 61-702087
Fax: +353 (0) 61-702001
E-Mail: europe@arcsoft.com
Latin America Local calls only
Tel (Brazil): 00817-200-0709
Tel (Chile): 800-202-797
E-Mail:
latinsupport@arcsoftsupport.com
Taiwan
ArcSoft Inc. Taiwan Branch
Tel: +886 (0) 2-2506-9355
Fax: +886 (0) 2-2506-8922
E-Mail: support@arcsoft.com.tw
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