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TROUBLESHOOTING
Problem Cause Solution
The camera cannot be turned on. Battery is dead. Fully charge the battery or use a
compact power adapter.
The battery compartment door
is open.
Make sure the battery
compartment door is securely
closed.
The camera cannot take pictures
or video clips when the Shutter
button is pressed.
The flash is charging. Wait till the flash is fully charged.
Memory is full. Delete unwanted files or insert a
new SD card.
Maximum file number is
exceeded.
Turn “File No. Reset” on, then
format the card or insert a new
card.
The flash doesn’t fire. Flash is set to OFF. Set the flash to any mode except
OFF.
Image is blurry or out of focus The camera was moving when
the image was captured
Hold the camera steady when
shooting picture.
The subject was beyond the
focus range.
Turn the Macro mode on if the
subject is within 5 - 80 cm (0.16-
2.62 ft.)(W) or 30 – 80 cm (0.98-
2.62 ft.)(T). Don’t use Macro
mode when shooting subjects
further than 80 cm.
Images/video clips cannot be
saved on the SD card.
The SD card is unrecognizable. Format the SD card with the
camera.
The SD card is damaged. Use a new card.
Recorded images/video clips are
not saved in memory
The camera was powered off
before the image/video clips was
stored in memory.
When the low Battery indicator
appears on the LCD monitor,
recharge the battery immediately.
Cannot transfer files onto a
computer after connecting the
USB cable
The camera driver is not installed Install the camera driver before
you connect the camera to a
computer and turn the camera
on.
Images/video clips does not
appear on the television
The cable is not connected
securely.
Connect the camera to the TV
properly.
The TV output setting is incorrect. Change the TV output to NTSC
or PAL.
APPENDIX
6340z UG-ENU (516084-00).indd 386340z UG-ENU (516084-00).indd 38 10/20/04 5:33:07 PM10/20/04 5:33:07 PM