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2 YEAR GUARANTEE - TERMS AND CONDITIONS
To help us ensure you receive prompt and efficient service, please register as a
Dyson owner. There are three ways to do this:
• Online (Australia only) at customercare@dyson.com.au
• By calling the Dyson Customer Care Helpline.
• By completing and returning the enclosed form to us by mail. This will confirm
ownership of your Dyson handheld vacuum in the event of an insurance loss and
enable us to contact you if necessary.
DYSON CUSTOMER CARE
If you have a query about your Dyson handheld vacuum call the Dyson
Customer Care Helpline and quote your serial number or contact us via the
Dyson website. The serial number can be found on the main body of the
handheld vacuum, behind the filter.
Most queries can be solved over the phone by one of our Dyson Customer
Care Helpline staff.
If your Dyson handheld vacuum needs a service, call the Dyson Customer Care
Helpline so we can discuss the available options.
DYSON CUSTOMER CARE DETAILS
Any queries – just call the Dyson Customer Care Helpline
AU: 1800 239 766 (Mon-Fri 8:00am to 6:00pm EST,
Sat-Sun 8:30am to 4:00pm EST) www.dyson.com.au
NZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm) www.dyson.co.nz
SG: 7000 435 7546 (Mon-Fri 9:00am to 6:00pm) www.dyson.com.sg
ID: 021 707 39766 (Mon-Fri 9:00am to 5:00pm) www.dyson.co.id
SUMMARY OF COVER
Terms and conditions of the Dyson 2 year guarantee.
• The guarantee becomes effective from the date of purchase.
• All work will be carried out by Dyson Appliances (Aust) Pty Ltd, Avery Robinson
Ltd (NZ), Singapore’s authorised agent – Service @Home Pte Ltd. Indonesia’s
authorised agent – PT Higienis Indonesia or their authorised agents.
• Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.
• The repair or replacement of your Dyson handheld vacuum under guarantee will
not extend the period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your
statutory rights as a consumer.
• You must provide proof of purchase before any work can be carried out on
your Dyson handheld vacuum. Without this proof, any work carried out will be
chargeable. Please keep your receipt.
WHAT IS COVERED
• The repair or replacement of your Dyson handheld vacuum if it is found to be
defective due to faulty materials, workmanship or function within 2 years of
purchase (if any part is no longer available or out of manufacture, Dyson will
replace it with a functional replacement part).
WHAT IS NOT COVERED
Dyson shall not be liable for costs of repair or replacement of a product incurred
as a result of:
• Normal wear and tear.
• Reduction in battery discharge time due to battery age or use.
• Industrial use of the Dyson handheld vacuum such as vacuuming gyprock dust
or builders dust may void your guarantee.
• Accidental damage, faults caused by negligent use or care, neglect, careless
operation or handling of the Dyson handheld vacuum which is not in
accordance with this Dyson Operating Manual.
• Blockages – please refer to the Dyson Operating Manual for details on how to
unblock your Dyson handheld vacuum.
• Use of the Dyson handheld vacuum for anything other than normal domestic
purposes.
• Use of parts not assembled or installed in accordance with the instructions of
Dyson.
• Use of parts and accessories other than those produced or recommended by
Dyson.
• External sources such as transit damage or weather.
• Repairs or alterations carried out by parties other than Dyson or its authorised
agents.
• If you are in any doubt as to what is covered by your guarantee, please call the
Dyson Customer Care Helpline on:
Australia 1800 239 766
New Zealand 0800 397 667
Singapore 7000 435 7546
Indonesia 021 707 39766
ABOUT YOUR PRIVACY
Dyson may use this information for future marketing and research purposes
(including sending commercial electronic messages) and may disclose it to third
parties for the purposes of providing the services you have requested or to our
business partners or professional advisers. If you wish to access your personal
information or see our full privacy policy, please contact us at:
customercare@dyson.com.au
PRODUCT INFORMATION
Net weight: 1.32kg
Please note: Small details may vary.
This product is protected by the following intellectual property rights:
PATENTS/APPLICATIONS
CA 2544609; JP 2007-508934; US 2007-0079579; AU 2004294771;
AU 2002226556; CA 2,439,250; EP 1370172; JP 4002185; US 6991666;
AU 2002225207; EP 1361814; JP 3860541; US 7018439; AU 2001240894;
EP 1268076; JP 2003-528704; US 6,835,222; AU 2002-225232;
EP 1361815; JP 3940082; US 6,974,488; EP 1748848; JP 2007-534377;
US 2007-0175189; WO 2005/110608; WO 2008/009884; WO 2008/009891;
WO 2008/015377; WO 2008/015378; WO 2008/009886;
WO 2008/009888; WO 2008/009883; GB 2440515; GB 2440514;
GB 2440126; GB 2440109; GB 2440107.
DESIGNS/DESIGN APPLICATIONS
GB 3025398; GB 3025399; GB 3025400; GB 3025401; GB 3025402;
GB 3025403; GB 3025404; EU 651849.
Equivalent patents, registered designs and applications exist in other countries.
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