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I set the IP camera
to send image by
Email or FTP, but
nothing is received
a. If the image is send by Email, please make sure it‟s
not blocked by any anti-spam mechanism.
b. Please make sure you have enough permission for
FTP uploading (You can try this by clicking „Upload a
test file‟ button).
c. Make sure the user name and / or password of
SMTP server is correct, if your SMTP server requires
authentication (You can try this by click „Send a test
Email‟ button).
d. Please check log, if FTP upload or Email sending is
failed, it will be logged, and this may give you some
clue on how to solve the problem.
e. Change the threshold to a more sensitive setting.
I heard strange
sound when I use
pan / tilt function
a. Please check if anything jams the camera, remove
it.
a. If the camera does not respond to you when you‟re
trying to use pan / tilt function, the servo motor inside
the camera may dead. Please return the camera to
the dealer of purchase and ask for help.
Nothing is heard at
the camera side
when I use „Speak to
IPCam‟ function
An external speaker is required to playback the voice
received at computer side.