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Thank you for purchasing the Continuous Ink System: We hope you found this manual useful.
Troubleshooting tips
Problem Suggestion
1
If the ink tank is full of ink, computer shows a message
“Replace Cartridge”. The printer keeps track of how
much ink is being used and thinks that the cartridge
should be empty, so you will have to reset the cartridges
chips.
1. Turn off printer and turn it back on.
2. Take out the cartridges, then reinstall, and continue printing
normally.
2
Banding or white lines in my print outs.
There is air in the system or cartridges. Try running a couple of
cleaning cycles. If white lines continue, use the provided
syringe to suck the air out of the bottom of the trouble cartridge
and you can add the ink that fills the syringe back into the top of
the CI system. (Make sure to thoroughly rinse the syringe
thoroughly after completing each color)
3
When I have completed a printing job, the ink is
siphoning backwards down the tubing.
The shipping plugs need to be removed before installing and
replaced with the air breathers to eliminate any pressure being
built up in the system, along with protecting the ink from
contamination. Also the ink tank should be sitting on the same
level surface as the printer. If the air breathers are covered with
dried ink, you can rinse the air breather and dry thoroughly to
regain use.
4
The tubing is getting caught inside the printer resulting in
an error message“paper loading error”.
Please adjust the tubing, it is not adjusted correctly. Give just
enough room for tubing to move to the left and back to the right.
5
After refilling the tanks the printer won’t print.
If the ink is added into the system too quickly, then it allows air
to enter the system. Use the provided syringe to extract ink and
air from the bottom of the cartridges. The ink that fills the
syringe can be slowly added back into the top of the ink tank.
6
After installing the CI system, the printer does not
recognize some of the cartridges.
Remove the cartridges, turn off the printer and reinstall the
cartridges. Then you can continue printing.
If you are still unable to fix the problem call your dealer for support.