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Error Possible Cause Solutions
System is not receiving
power or is not powering up
Cable from power adapter is loose or is unplugged
• Confirm that all cables are connected correctly
• Confirm that the power adapter is securely connected to the
back of the unit
Cables are connected, but system is not receiving
sufficient power
• Confirm that the system is powered on (LED indicators on the
front should be ON)
• If the unit is connected through a power bar or surge protector,
try bypassing the bar and connecting the power directly to the
wall outlet
• Confirm that there is power at the outlet
• Connect the power cable to another outlet
• Test the outlet with another plugged device
Micro SD card is not
detected by the system
Micro SD card is loose or not properly connected
• Remove the Micro SD card and reinsert firmly
• Install Micro SD card
There is no picture on
selected channels/camera
picture is not being
displayed
Camera is not connected to network
• Try moving the camera to another network or use another cable
Camera is not focusing Camera only has a manual focus • Rotate focusing ring to adjust focus
Troubleshooting
Minimum System Requirements
APPENDIX
TROUBLESHOOTING
CPU: AMD Athlon 64 X2 Dual-Core 4000+ or better / Intel Core 2 Duo Processor 2.4 GHZ or better
OS: Windows XP / Windows 7, Windows 8.0
RAM: 2.5GB RAM or Higher
Video: ATI X1800 or better / Nvidia 7800 or better / Intel 4100or better / 256MB minimum video RAM
Router: Must support 802.11n, Range of 2.4-5.0GHz / wireless transfer rate of 300Mbps or higher
Internet Connection is Required to view Remotely ISP bandwidth of at least 8mb download / upload speed required