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118 Troubleshooting
Problems and Solutions
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Connections/Miscellaneous
Connections/Miscellaneous
Problem
Problem
Solution
Solution
Problem connecting or
Problem connecting or
uploading pictures to
uploading pictures to
smartphone.
smartphone.
•
•
The smartphone is too far away
The smartphone is too far away
: Move the devices closer.
: Move the devices closer.
•
•
Nearby devices are causing radio interference
Nearby devices are causing radio interference
: Move the camera and smartphone away
: Move the camera and smartphone away
from microwave ovens or cordless phones.
from microwave ovens or cordless phones.
Can not upload images.
Can not upload images.
•
•
The smartphone is connected to another device
The smartphone is connected to another device
: The smartphone and camera can connect
: The smartphone and camera can connect
to only one device at a time. End the connection and try again.
to only one device at a time. End the connection and try again.
•
•
There are several smartphones in the vicinity
There are several smartphones in the vicinity
: Try connecting again. The presence of mul-
: Try connecting again. The presence of mul-
tiple smartphones can make connection di cult.
tiple smartphones can make connection di cult.
Selecting
Selecting
TRANSMIT
TRANSMIT
or tapping
or tapping
q
q
has no
has no
e ect.
e ect.
The current image is a movie or was created on another device and can not be uploaded to a smart-
The current image is a movie or was created on another device and can not be uploaded to a smart-
phone.
phone.
Smartphone will not
Smartphone will not
display pictures.
display pictures.
Select
Select
ON
ON
for
for
r
r
WIRELESS SETTING
WIRELESS SETTING
>
>
RESIZE IMAGE FOR SMARTPHONE
RESIZE IMAGE FOR SMARTPHONE
H
H
. Selecting
. Selecting
OFF
OFF
increases upload times for larger images; in addition, some phones may not
increases upload times for larger images; in addition, some phones may not
display images over a certain size.
display images over a certain size.
No picture or sound.
No picture or sound.
•
•
The camera is not properly connected
The camera is not properly connected
: Connect the camera properly (
: Connect the camera properly (
P
P
68).
68).
•
•
Input on the television is set to “TV”
Input on the television is set to “TV”
: Set input to “HDMI”.
: Set input to “HDMI”.
•
•
The volume on the TV is too low
The volume on the TV is too low
: Adjust the volume.
: Adjust the volume.
The computer does not
The computer does not
recognize the camera.
recognize the camera.
Be sure the camera and computer are correctly connected (
Be sure the camera and computer are correctly connected (
P
P
78).
78).
Can not transfer RAW or
Can not transfer RAW or
JPEG les to computer.
JPEG les to computer.
Use the bundled software to transfer pictures (
Use the bundled software to transfer pictures (
P
P
73).
73).