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96 Troubleshooting
Problems and Solutions
Problem
Problem
Solution
Solution
Macro mode is not
Macro mode is not
available.
available.
Choose a di erent shooting mode (
Choose a di erent shooting mode (
P
P
24).
24).
Intelligent Face Detection
Intelligent Face Detection
is not available.
is not available.
Choose a di erent shooting mode (
Choose a di erent shooting mode (
P
P
24).
24).
No face is detected.
No face is detected.
•
•
The subject’s face is obscured by sunglasses, a hat, long hair, or other objects
The subject’s face is obscured by sunglasses, a hat, long hair, or other objects
: Remove
: Remove
the obstructions.
the obstructions.
•
•
The subject’s face occupies only a small area of the frame
The subject’s face occupies only a small area of the frame
: Change the composition so that
: Change the composition so that
the subject’s face occupies a larger area of the frame (
the subject’s face occupies a larger area of the frame (
P
P
34).
34).
•
•
The subject’s head is tilted or horizontal
The subject’s head is tilted or horizontal
: Ask the subject to hold their head straight.
: Ask the subject to hold their head straight.
•
•
The camera is tilted
The camera is tilted
: Keep the camera level (
: Keep the camera level (
P
P
20).
20).
•
•
The subject’s face is poorly lit
The subject’s face is poorly lit
: Shoot in bright light.
: Shoot in bright light.
Wrong subject is
Wrong subject is
selected.
selected.
The selected subject is closer to the center of the frame than the main subject. Recompose the
The selected subject is closer to the center of the frame than the main subject. Recompose the
picture or turn face detection o and frame the picture using focus lock (
picture or turn face detection o and frame the picture using focus lock (
P
P
35).
35).
3D images do not turn
3D images do not turn
out as expected.
out as expected.
Use a tripod or change the distance the camera is moved between the rst and second shots
Use a tripod or change the distance the camera is moved between the rst and second shots
(
(
P
P
32).
32).
The ash does not re.
The ash does not re.
•
•
The ash is not available in the current shooting mode
The ash is not available in the current shooting mode
: Choose a di erent shooting mode
: Choose a di erent shooting mode
(
(
P
P
24).
24).
•
•
The battery is exhausted
The battery is exhausted
: Charge the battery or insert a fully-charged spare battery (
: Charge the battery or insert a fully-charged spare battery (
P
P
7, 14).
7, 14).
•
•
The camera is in continuous mode
The camera is in continuous mode
: Press the burst mode button to select single-frame mode
: Press the burst mode button to select single-frame mode
(
(
P
P
42).
42).
•
•
The camera is in silent mode
The camera is in silent mode
: Turn silent mode o (
: Turn silent mode o (
P
P
82).
82).
•
•
The ash is o (
The ash is o (
P
P
)
)
: Choose a di erent ash mode (
: Choose a di erent ash mode (
P
P
39).
39).