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Troubleshooting
Problems and Solutions
■
■
Menus and Displays
Menus and Displays
Problem
Problem
Solution
Solution
Display is not in English.
Display is not in English.
Select
Select
ENGLISH
ENGLISH
for
for
Q
Q
a
a
(
(
P
P
83).
83).
■
■
Shooting
Shooting
Problem
Problem
Solution
Solution
No picture is taken when
No picture is taken when
the shutter button is
the shutter button is
pressed.
pressed.
•
•
The memory card is full
The memory card is full
: Insert a new memory card or delete pictures (
: Insert a new memory card or delete pictures (
P
P
13, 26).
13, 26).
•
•
The memory card is not formatted
The memory card is not formatted
: Format the memory card (
: Format the memory card (
P
P
87).
87).
•
•
There is dirt on the memory card contacts
There is dirt on the memory card contacts
: Clean the contacts with a soft, dry cloth.
: Clean the contacts with a soft, dry cloth.
•
•
The memory card is damaged
The memory card is damaged
: Insert a new memory card (
: Insert a new memory card (
P
P
13).
13).
•
•
The battery is exhausted
The battery is exhausted
: Charge the battery (
: Charge the battery (
P
P
12) or insert a fully-charged spare battery (
12) or insert a fully-charged spare battery (
P
P
13).
13).
•
•
The camera has turned o automatically
The camera has turned o automatically
: Turn the camera on (
: Turn the camera on (
P
P
17).
17).
Mottling (“noise”) appears
Mottling (“noise”) appears
in the monitor when the
in the monitor when the
shutter button is pressed
shutter button is pressed
halfway.
halfway.
Gain is increased to aid composition when the subject is poorly lit and aperture is stopped down, which may result
Gain is increased to aid composition when the subject is poorly lit and aperture is stopped down, which may result
in noticeable mottling when images are previewed in the displays. Images taken with the camera are unaff ected.
in noticeable mottling when images are previewed in the displays. Images taken with the camera are unaff ected.
The camera does not focus.
The camera does not focus.
•
•
The subject is close to the camera
The subject is close to the camera
: Select macro mode (
: Select macro mode (
P
P
29).
29).
•
•
The subject is far away from the camera
The subject is far away from the camera
: Cancel macro mode (
: Cancel macro mode (
P
P
29).
29).
•
•
The subject is not suited to autofocus
The subject is not suited to autofocus
: Use focus lock (
: Use focus lock (
P
P
53) or manual focus (
53) or manual focus (
P
P
49, 50).
49, 50).
Macro mode is not avail-
Macro mode is not avail-
able.
able.
Choose a diff erent shooting mode (
Choose a diff erent shooting mode (
P
P
33, 128).
33, 128).
Intelligent Face Detection
Intelligent Face Detection
is not available.
is not available.
Intelligent Face Detection is not available in the current shooting mode
Intelligent Face Detection is not available in the current shooting mode
: Choose a diff erent shooting mode (
: Choose a diff erent shooting mode (
P
P
33,
33,
128).
128).
No face is detected.
No face is detected.
•
•
The subject’s face is obscured by sunglasses, a hat, long hair, or other objects
The subject’s face is obscured by sunglasses, a hat, long hair, or other objects
: Remove the obstructions.
: Remove the obstructions.
•
•
The subject’s face occupies only a small area of the frame
The subject’s face occupies only a small area of the frame
: Change the composition so that the subject’s face oc-
: Change the composition so that the subject’s face oc-
cupies a larger area of the frame (
cupies a larger area of the frame (
P
P
53).
53).
•
•
The subject’s head is tilted or horizontal
The subject’s head is tilted or horizontal
: Ask the subject to hold their head straight.
: Ask the subject to hold their head straight.
•
•
The camera is tilted
The camera is tilted
: Keep the camera level (
: Keep the camera level (
P
P
22).
22).
•
•
The subject’s face is poorly lit
The subject’s face is poorly lit
: Shoot in bright light.
: Shoot in bright light.