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Troubleshooting
Problem
Problem
Possible cause
Possible cause
Solution
Solution
Page
Page
Intelligent
Face
Detection
Face detection
not available.
Intelligent Face Detection is not available in
the current shooting mode.
Choose a di erent shooting mode. 21
No face is
detected.
The subject’s face is obscured by sunglasses, a
hat, long hair, or other objects.
Remove the obstructions.
31The subject’s face occupies only a small area
of the frame.
Change the composition so that the subject’s
face occupies a larger area of the frame.
The subject’s head is tilted or horizontal. Ask the subject to hold their head straight.
The camera is tilted. Hold the camera straight. 17
The subject’s face is poorly lit. Shoot in bright light. —
Wrong subject
selected.
The selected subject is closer to the center of
the frame than the main subject.
Recompose the picture or turn face detection
o and frame the picture using focus lock.
31, 33
Close-ups
Macro mode is
not available.
Macro mode is not available in the current
shooting mode.
Choose a di erent shooting mode. 21, 35
Flash
The ash does
not re.
The ash is lowered. Raise the ash. 36
The ash is charging. Wait for the ash to charge. 36
The ash is not available in the current shoot-
ing mode.
Choose a di erent shooting mode. 21
The batteries are exhausted. Insert fresh or fully-charged spare batteries. 8
The camera is in super macro or continuous
shooting mode.
Turn super macro and continuous shooting
modes o .
35, 38
Flash mode
not available.
The desired ash mode is not available in the
current shooting mode.
Choose a di erent shooting mode. 21
The ash does
not fully light
the subject.
The subject is not in range of the ash. Position the subject in range of the ash. 121
The ash window is obstructed. Hold the camera correctly. 17
Fast shutter speed selected. Choose a slower shutter speed. 27, 29