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101
Troubleshooting
Troubleshooting
Problem
Problem
Possible cause
Possible cause
Solution
Solution
Page
Page
Intelligent
Face
Detection
Face detection
not available.
Intelligent Face Detection is not available in
the current shooting mode.
Choose a different shooting mode. 20
No face is
detected.
The subject’s face is obscured by sunglasses, a
hat, long hair, or other objects.
Remove the obstructions.
30The subject’s face occupies only a small area
of the frame.
Change the composition so that the subject’s
face occupies a larger area of the frame.
The subject’s head is tilted or horizontal. Ask the subject to hold their head straight.
The camera is tilted. Hold the camera straight. 16
The subject’s face is poorly lit. Shoot in bright light. —
Wrong subject
selected.
The selected subject is closer to the center of
the frame than the main subject.
Recompose the picture or turn face detection
off and frame the picture using focus lock.
30, 32
Close-ups
Macro mode is
not available.
Macro mode is not available in the current
shooting mode.
Choose a different shooting mode. 20, 34