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Troubleshooting
Problem
Problem
Possible cause
Possible cause
Solution
Solution
Page
Page
Intelligent
Face
Detection
Face detection
not available.
The camera is in a shooting mode
which makes Intelligent Face Detection
unavailable.
Choose a di erent shooting mode. 30
No face is
detected.
The subject’s face is obscured sunglasses, a
hat, long hair, or other objects.
Remove the obstructions.
21The subject’s face occupies only a small
area of the frame.
Change the composition so that the
subject’s face occupies a larger area of the
frame.
The subject’s head is tilted or horizontal. Ask the subject to hold their head straight.
The camera is tilted. Hold the camera straight. 17
The subject’s face is poorly lit. Shoot in bright light. —
Wrong subject
selected.
The selected subject is closer to the center
of the frame than the main subject.
Recompose the picture or turn face
detection o and frame the picture using
focus lock.
21, 23
Flash
The ash does
not re.
The camera is in a shooting mode in which
the ash does not re.
Choose a di erent shooting mode. 30
The battery is exhausted.
Charge the battery or insert a fully-charged
spare battery.
4, 6
The camera is in continuous mode.
Select OFF for c CONTINUOUS.
60
The camera is in silent mode. Turn silent mode o .27
The ash is o (W). Choose a di erent ash mode. 26
Some ash
modes are not
available.
The camera is in a shooting mode which
makes some ash modes unavailable.
Choose a di erent shooting mode. 30
The camera is in silent mode. Turn silent mode o .27
The ash does
not fully light
the subject.
The subject is not in range of the ash. Position the subject in range of the ash. 94
The ash window is obstructed. Hold the camera correctly. 17