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If you have installed the software before
12
If you have installed the software before
This section explains how to troubleshoot when you failed to reinstall the software in a
computer in which the software bundled with the ScanSnap (including models other than
S1500/S1500M/S1300/S1100) has been installed before.
■ Uninstalling the software
Uninstall the software in the following procedure.
1. If the ScanSnap is connected to the computer, unplug the USB cable
from the computer.
2. Log on as a user with Administrator privileges.
3. If an anti-virus software is running, disable the software temporarily.
If you cannot disable the anti-virus software, check if the software is set to lock the
application.