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Help and Advice
Frequently asked question What you can do
No channels were found when
searching for channels. I am missing
some channels.
Some TV channels are not available in
every area.
Use the postcode checker on www.
freeview.co.uk.
Your signal may be weak. Get a
professional to check your installation
– your aerial may provide a better
signal if it is moved somewhere else.
Please remember that older aerials and
indoor aerials aren’t as effective as new
outdoor and roof aerials. Or, try using a
signal amplifier or booster to improve
reception. You may need to scan
the digital channels again. For more
information on retuning, see page 23.
I cannot see digital channels after I
have moved the digital TV recorder to a
different house.
You will need to retune your digital
TV recorder. For more information on
retuning, see page 23.
I have forgotten my PIN. Contact the helpline on 0871 230 1777
who will be able to help you reset
your PIN. Don’t forget to have your
system information available. For more
information, see page 24.
The digital TV recorder is behaving in an
unusual way, for example, the wrong
information is on the screen.
Press the STANDBY button on your
remote control to turn the digital TV
recorder off and then on again. If there
is no improvement, put the digital TV
recorder in standby, switch it off at
the mains and leave it for 10 seconds
before switching it back on.
If this does not solve the problem,
contact the helpline on 0871 230 1777
who will be able to help diagnose the
problem. Don’t forget to have your
system information available. For more
information, see page 24.
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