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Problema: O computador pára de responder durante
a instalação do software.
Solução: O software de proteção antivírus ou
outro programa pode estar sendo executado em
segundo plano, tornando lento o processo de
instalação. Aguarde até que o software termine de
copiar os arquivos. Isso pode levar vários minutos.
Se o computador não responder após vários
minutos, reinicie-o, pause ou desative o software
antivírus (consulte o manual do software antivírus
para obter informações sobre como desativá-
lo), feche todos os outros aplicativos e reinstale
o software da impressora. Nota: O seu software
antivírus será ativado automaticamente quando
o computador for reiniciado.
Problema: A caixa de diálogo Requisitos do sistema
é exibida durante a instalação.
Solução: Um componente do sistema de computador
não atende aos requisitos mínimos de sistema.
Atualize o componente para os requisitos mínimos
do sistema e reinstale o software da impressora.
Somente Macintosh
Problema: Todas as impressoras desaparecem do
centro de impressão após a instalação do software
da impressora.
Solução: Desinstale o software da impressora
e reinstale-o. Para desinstalar, abra o HP Image
Zone. Clique na guia Devices (Dispositivos)
e selecione Settings > Uninstall HP Photosmart
Software (Configurações > Desinstalar Software
HP Photosmart). Reinicie o computador antes de
adicionar a impressora ao centro de impressão.
Windows e Macintosh
Problema: O computador não pôde ler o CD da
HP Photosmart.
Solução: Certifique-se de que o CD não esteja sujo
ou arranhado. Se outros CDs funcionam, exceto
o CD HP Photosmart, o CD pode estar danificado.
Você pode baixar o software do site de suporte
da HP ou solicitar um novo CD ao Atendimento
ao Cliente HP. Se outros CDs não funcionam, talvez
você precise consertar a unidade de CD-ROM.
English
If the printer software did not install successfully, or
if the printer and computer are not communicating
properly after software installation, check this
page for possible solutions.
Check all cable connections between the printer
and computer, and be sure you are using the most
recent version of the printer software. You can
acquire the latest software updates by visiting the
HP support website at www.hp.com/support. If you
still need help, check the printer documentation or
contact HP Customer Care.
Windows only
Problem: The installation software does not start
automatically when the CD is inserted.
Solution: From the Windows Start menu, select
Run. Click Browse, and navigate to the CD drive
where you inserted the HP Photosmart software CD.
Double-click the setup.exe file.
Problem: The Found New Hardware Wizard opens
but does not recognize the printer.
Solution: You may have connected the USB cable
before completing the software installation.
Disconnect the USB cable. Insert the software
CD into your CD drive, and follow the onscreen
instructions. If instructions do not appear, locate and
double-click the setup.exe file on the CD to restart
the installation. If a message appears saying the
software has already been successfully installed,
then select Uninstall, and follow the instructions to
reinstall the software. Reconnect the USB cable only
when prompted during software installation.
Problem: The system requirements check indicates
that the computer is running an outdated version of
Internet Explorer.
Solution: Cancel the installation, update your
version of Internet Explorer, and then reinstall the
HP Photosmart software.
Problem: The computer stops responding during
software installation.
Solution: Virus protection software or another
software program may be running in the
background, slowing down the installation process.
Wait while the software finishes copying files;
this may take several minutes. If the computer is
still not responding after several minutes, restart
the computer, pause or disable any active virus
protection software (refer to your virus protection
software manual for information on how to disable
it), quit all other software programs, and then
reinstall the printer software. Note: Your virus
protection software will turn back on automatically
when you restart the computer.
Problem: The System Requirements dialog box
appears during installation.
Solution: A component of the computer system
does not meet the minimum system requirements.
Upgrade the component to the minimum system
requirement and then reinstall the printer software.
Macintosh only
Problem: All of the printers in Print Center disappear
after printer software installation.
Solution: Uninstall and then reinstall the
printer software. To uninstall, open HP Image
Zone. Click the Devices tab, and then choose
Settings > Uninstall HP Photosmart Software. Restart
the computer before adding the printer in Print
Center.
Windows and Macintosh
Problem: The computer could not read the
HP Photosmart CD.
Solution: Make sure the CD is not dirty or scratched.
If other CDs work but the HP Photosmart CD does
not, your CD may be damaged. You can download
the software from the HP support website or request
a new CD from HP Customer Care. If other CDs do
not work, you may need to service your CD drive.