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Chapter 7: Troubleshooting and support 89
Unable to
communicate with
printer
There is no
connection
between the
camera and
printer.
Make sure the cable is
connected between the
camera or the optional
HP 8886 camera dock
and the printer. If that does
not work, turn off the
camera and disconnect it.
Turn the printer off and
then on again. Re-connect
the camera and turn it on.
A supported
printer is either
turned off or not
connected to the
camera.
Make sure the camera is
connected to a supported
printer and that the printer
is turned on.
Unsupported
printer
The printer is an
unsupported
device.
Connect the camera to a
supported printer, such as
an HP Photosmart printer
or another HP printer with
a front panel USB port. Or
connect the camera to a
computer and print from
there instead.
Photo tray is
engaged
The selected
paper size
cannot be used
with the printer
photo tray.
Disengage the printer
photo tray, or change the
paper size.
Printer top cover
is open
The printer is
open.
Close the top cover of the
printer.
Message Possible cause Solution