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The HP Photosmart A520 series printer is designed to be reliable and easy to use. This
section answers frequently asked questions about using the printer and printing without
a computer.
NOTE: Before contacting HP support, read this section for troubleshooting tips or
go to the online support services at
www.hp.com/support.
Printing and hardware issues
The Attention light is flashing.
Cause: A printer error has occurred. Try the following solutions.
Solution:
• Check the printer screen for instructions. If you have a digital camera connected
to the printer, check the camera screen for instructions. If the printer is connected
to a computer, check the computer monitor for instructions.
• Turn off the printer.
• If the light continues to flash, go to
www.hp.com/support or contact HP support.
The printer is plugged in, but it will not turn on.
Solution:
• The printer may be plugged into a power strip that is turned off. Turn on the power
strip, and then turn on the printer.
• The printer may be plugged into an incompatible power source. If you are traveling
abroad, make certain the power source in the country/region you are visiting
complies with the power requirements and power cord of the printer.
• Check that the power adapter is functioning properly. To check the power adapter:
• Make sure the power adapter is connected to your printer and a compatible
power source.
• Press and hold down the Power button on the printer. If the Power button
lights up, then the power cord is working properly. If it fails to light, go to
www.hp.com/support or contact HP support.
The paper does not feed into the printer correctly, or the image printed off-
center.
Solution:
• The paper may not be loaded correctly. Reload the paper, making sure that the
paper is correctly oriented in the input tray and that the paper-width guide fits
close to the edge of the paper. For paper-loading instructions, see “
Load paper”
on page 7.
• The print cartridge may need to be aligned. For more information, see the
onscreen Help.
• The printer may need attention. Read the printer screen for instructions.
Chapter 3
10 HP Photosmart A520 series
English