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Frequently Asked Questions
Question Answer
Why can't I power on/off HP
Digital Picture Frame (df1000)?
Please press the power button for about 2-3
seconds.
Ho
w far away can I use the
remote control?
Around 100cm.
My remote control doesn’t
work?
You may need to change the battery.
Please use a lithium 3V-model number
CR2025 only.
W
hy can’t I display some of my
Pictures?
Some picture/image file formats are
not supported. Please refer to the
specifications.
W
hy can’t I play some of my
music tracks?
Some music file formats are not supported.
Please refer to the specifications.
W
hy can’t I play some of my
video clips?
Some video file formats are not supported.
Please refer to the specifications.
Can I delete pictures from
external memory cards or flash
drives?
Yes, refer to the Picture Options section of
this document.
Can I delete pictures from
internal memory?
Yes, refer to the Picture Options section of
this document.
Ho
w can I switch to the internal
memory?
Remove all external memory sources.Or
press the
button until the memory
source selection screen is displayed.
Use
& to highlight internal
memory icon and press .