Filter
Top Products
6-Troubleshooting and support 59
Error messages on the computer
Printer is out of
paper.
Your printer is
out of paper.
If OK is visible on the
Image Display, load paper
and then press OK on the
camera. Otherwise, load
paper, and then press OK
or Continue on your
printer.
Printing canceled The print job has
been canceled.
Press the OK button on the
camera. Complete the
print request again.
Any error code
numbers that
appear
The camera is
having a
problem that HP
needs to fix
Call HP Support (see
Getting assistance on
page 60).
Message Possible cause Solution
Connection
between the
imaging device
and computer
failed
The camera
might be
connected to a
computer
through a USB
hub.
Try connecting the camera
directly to the computer,
or disconnect other
devices attached to the
hub.
The software says
it cannot find the
connected
camera
The camera is
not working
correctly.
Connect the camera
directly to a USB-enabled
HP DeskJet or Photosmart
printer and print an
image. This will verify that
the image, memory, USB
connection and the USB
cable are functioning
correctly or identify the
failure.
Message Possible cause Solution