Filter
Top Products
Troubleshooting Steps
No video is displayed
• Ensure the webcam is connected to the computer.
Use a different USB port.
• Connect the webcam to a USB port on the computer, not a USB hub.
• Uninstall and reinstall the driver. To uninstall the driver, click Start
>Control Panel > Add or Remove Programs, select MyLife Notebook
Webcam and click Change/Remove.
Video stutters or stops
• Disconnect and reconnect the webcam.
• Ensure the webcam is connected to a USB 2.0 port (not a slower USB 1.1
port).
Microphone isn’t working
The cause of a Web Cam's microphone to stop working can be either a
hardware issue or a result from incorrect configurations.
Recommendations:
• Determine whether it is a hardware problem by testing the microphone in
Sound Recorder.
• We also recommend using the camera on another USB enabled system.
• If you can record sound in Sound Recorder, but not in the Webcam
application, try setting the internal microphone as the preferred device in
Audio Properties.