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Solving Common Technical Issues
Call Honeywell Customer Service for additional assistance (see Service for
contact numbers).
No video
❐ Check that the power supply voltage is within the operating
specifications for your camera model (see Specifications) for
details).
❐ Connect a video monitor directly to the HD16 video output cable to
eliminate video problems that could be caused by other
equipment such as video switches.
❐ Check the video connections to the monitor or CCTV system.
❐ Check for a loose connection at the video camera.
Fuzzy video
❐ Check the video ground connections.
❐ Check for ground loops.