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40 www.kodak.com/go/support
Troubleshooting
Camera/computer communications
Camera freezes up
when a card is
inserted or
removed.
■ Turn the camera off, then back on. Make sure the camera is turned off
before inserting or removing a card.
Memory card full.
■ Insert a new card (see page 3).
■ Transfer pictures to the computer (see page 34).
■ Delete pictures/videos (see page 14).
Memory card and
internal memory
full.
■ Transfer pictures to the computer (see page 34).
■ Delete pictures/videos (see page 14), or insert a new card
(see page 3).
If... Try one or more of the following
The computer does
not communicate
with the camera.
■ Visit www.kodak.com/go/c913support,
www.kodak.com/go/cd913support.
■ Turn on the camera (see page 2).
■ Install new batteries (see page 1) or charge rechargeable batteries.
■ Connect the USB cable to camera and computer port (see page 34).
■ Install the software (see page 33).
■ Disconnect the USB cable. Close all software applications. Re-install
the software (see page 33).
■ Disconnect camera from the computer. Close all software applications,
reconnect camera.
Cannot transfer
pictures.
(The Add New
Hardware Wizard
cannot locate
drivers.)
■ Disconnect the USB cable. (If using camera dock or printer dock,
disconnect cable and remove camera from dock). Close all open
applications. Re-install the software (see page 33).
■ Disconnect the USB cable. Close all software applications. Re-install
the software (see page 33).
If... Try one or more of the following