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18
Picture frame problems
If... Try one or more of the following
Frame does not
turn on.
■ Make sure the power cable that was included with your frame is
connected securely (see page 3).
■ Unplug the power cable for 5 seconds, then reconnect the cable.
Press the power button.
Frame freezes up or
doesn’t work
properly.
■ Unplug the power cable for 5 seconds, then reconnect the cable.
Press the power button.
■ Reset the frame. Press the Play and Power buttons (see page i) at
the same time, and hold for 5 seconds. (Resetting your frame does
not erase your saved files.)
Nothing happens
when a memory card
or USB device is
connected.
■ Insert a certified SD/SDHC/MMC/XD Card, with images, into the
upper designated card slot, then push to seat it (see page 5).
■ Insert a certified MS/MS Pro Duo Card, with images, into the lower
designated card slot only, then push to seat it (see page 5).
IMPORTANT:
Do not insert an MS Pro or MS Pro Duo card in the
top slot. It may be difficult to remove.
■ Make sure the USB device is connected securely (see page 5).
■ Make sure the file format of your pictures is supported. (See
page 23).
NOTE: Pictures may take a longer time to display when the files are large or when
using a large capacity memory card or other connected device.