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Troubleshooting
Computer/connectivity problems
Battery life is short
■ Make sure the correct battery type is installed (see page 55).
■ Wipe the contacts with a clean, dry cloth before inserting a
battery in the camera.
■ Insert a new or charged battery (see page 1).
You cannot take a
picture
■ Turn the camera off, then on again.
■ Depress the Shutter button all the way (see page 5).
■ Insert a new or charged battery (see page 1).
■ Memory is full. Transfer pictures to the computer (see page 35),
delete pictures (see page 16), or insert another card.
Memory card not
recognized or camera
freezes with card
■ Card may be corrupted. Format the card in the camera (see
page 34).
■ Use another memory card. Only SD or SDHC Cards are supported.
Cannot find the
desired picture/video
■ To view pictures on a card or in internal memory, see page 15.
Status Solution
Pictures do not
transfer to computer
■ See Help in EASYSHARE Software.
Slide Show does not
run on an external
video device
■ Adjust the camera Video Out setting to NTSC or PAL (see
page 34).
■ Make sure the external device settings are correct. (See the
device’s user’s guide).
Computer does not
communicate with
the camera
■ Make sure the battery is charged and installed correctly (see
page 1).
■ Turn on the camera.
■ Make sure the USB cable model U-8 is connected to the camera
and the computer (see page 36).
■ Make sure EASYSHARE Software is installed (see page 35).
Status Solution