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Troubleshooting
Computer/connectivity problems
Direct printing (PICTBRIDGE enabled Printer) problems
Memory card not
recognized or camera
freezes with card
■ Card may be corrupted. Format the card in the camera (see
page 41). CAUTION: Everything on the card is erased.
■ Use another memory card. Only MicroSD or MicroSDHC Cards
are supported.
Cannot find the
desired picture/video
■ To view pictures on a card or in internal memory, see page 19.
Status Solution
Computer does not
communicate with
the camera
■ Turn off the camera, then turn it back on.
■ Make sure the battery is installed correctly (see page 1) and
charged (see page 2).
■ Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is
connected to the camera and the computer (see page 42). Then
turn on the camera.
■ See KODAK Software Downloads at
www.kodak.com/go/camerasw.
Status Solution
Cannot print ■ Change the Computer Connection setting (in the Settings menu) to
Other Application (see page 41).
Status Solution