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5 Troubleshooting and support
For step-by-step product support, visit www.kodak.com/go/digitalframesupport and
select Interactive Troubleshooting & Repairs.
Picture frame problems
If... Try one or more of the following
Frame does not
turn on.
■ Make sure the power cable that was included with your frame is
connected securely (see page 2).
■ Unplug the power cable from the frame. Wait 5 seconds, then
reconnect the cable. Press and hold the power button (for about 2
seconds), then release.
Nothing happens when
a memory card, camera,
or USB device is
connected.
■ Insert a certified SD/MMC/MS/xD/CF/MD card with images into the
designated card slot, then push to seat it (see page 5). In the top
card slot, make sure the card is seated flush with the top.
■ Make sure the USB cable that was included with your camera or USB
device is connected securely (see page 5).
■ Make sure the file format of your pictures and videos are supported.
(See page 33).
NOTE: A large picture file may take time to appear.
Touch border doesn’t
work.
■ Use your finger to make your selections on the touch-sensitive
borders (see page 3). Lights on the border show you where to
touch.
IMPORTANT:
Do not slide on the right border (tap only).
■ Unplug the power cable from the frame. Wait 5 seconds, then
reconnect the cable. Press and hold the power button (for about 2
seconds), then release.
Frame freezes up.
■ Unplug the power cable from the frame. Wait 5 seconds, then
reconnect the cable. Press and hold the power button (for about 2
seconds), then release.