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4 Troubleshooting and support
For step-by-step product support, go to www.kodak.com/go/digitalframesupport and
select Step-by-Step Solutions & Repair.
Picture frame problems
If... Try one or more of the following
Frame does not
turn on.
■ Make sure the power cable that was included with your frame is
connected securely (see page 2).
■ Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.
Nothing happens when
a memory card or USB
device is connected.
■ Insert a certified SD/SDHC/MMC/XD/MS/MS Pro Duo Card, with
images, into the card slot, then push to seat it (see page 6).
■ Make sure the USB device is connected securely (see page 7).
■ Make sure the file format of your pictures and videos are
supported. (see page 32).
Remote control doesn’t
work.
■ Remove and re-install the battery (see page 34).
■ Purchase a new battery (see page 34).
Frame freezes up or
doesn’t work properly.
■ Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.
■ Reset the frame. On the back of the frame, press the mode and
power buttons (see page i) at the same time. Highlight a reset
option, then press OK.
■ Just reset—reset and save all pictures on the frame.
■ Reset and delete all pictures—reformat the internal
memory and delete all pictures on the frame.
■ Return to slide show without doing anything