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11 www.kodak.com/go/support
Troubleshooting and support
Identifying error messages
Error icon and meaning Try one or more of the following
Card/device empty
■ Insert a different card or device with pictures (see
page 4).
Card/device unreadable
or corrupt
File bad
■ See page 14 for supported file formats.
Unknown error.
■ Turn off the frame, then turn it back on. If the
problem persists, contact customer support help
at www.kodak.com/go/digitalframesupport.