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Tips and Tricks
Problem Solution
Batteries
Camera not turning on Make sure battery is fully charged.
Recording
Camera not recording
Make sure the switch is pushed all the
way forward. If the record LED does
not come on, turn off the device and
reinstall the battery.
Verify available memory.
Micro SD card
Micro SD card not reading
Ensure the Micro SD card is inserted
properly.
Plug camera into the computer to
verify it has available storage.
Attempt formatting process.
Video Playback
Slow or choppy video
Verify the camera is plugged into a
USB 2.0 device.
Remove other unused USB devices.
Transfer video to computer before
viewing.
Verify computer meets minimum
requirements.
Verify proper codec is installed.
Problem Solution
Video Downloading
Slow data transfer
Verify the camera is plugged into a USB
2.0 device. If registering as 1.1, unplug
and the re-plug the device.
Remove other unused USB devices.
Computer does not
recognize camera
Ensure record switch is in the record
position while connected to computer.
Ensure the Micro SD card is inserted
properly.
Micro SD card may be corrupted.
Attempt formatting process.
File won’t transfer off
memory card
Using Windows, run Check Disk
In the run command type:
chkdsk volume:/f
then press enter
Sound
Excessive Wind Noise
Place piece of tape over microphone
hole.
Try using the submersible case
Tips and Tricks