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6 Troubleshooting
Problem Symptom Likely Cause Solution
No power Camera will not
turn on
Battery is out of power Recharge the internal
battery (section 3)
The camera or subject
was moving when the
shot was taken
Hold the camera
firmly
The subject is too close Move away from the
subject
Image appears
blurred or dark
The lens is dirty Clean the lens with a
soft cloth
Flash has not finished
charging
Wait until the green
LED is steady
Flash does not
go off as
expected
The flash has been
turned on
Make sure the flash is
set to “AUTO” or
“OFF”
Camera will not
focus
Subject is not in the
center of the viewfinder
or LCD
Adjust the camera to
focus the objects
Camera is not turned on Turn on the camera
No space on the SD card
/ internal memory
Delete unwanted files
(section 3) or insert a
new SD card (section
3)
Capturing
Cannot take
pictures when
the shutter
button is
pressed
The camera has
timed out
Turn the camera on
Check the USB cable
connection
Make sure both ends
of the USB cable are
connected
PC Connection PC does not
recognize the
camera
Interference from other
USB devices
Disconnected other
USB devices