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101
Troubleshooting
Technical Notes
Digital zoom cannot be used.
Digital zoom cannot be used:
• When b Portrait or e Night portrait is
selected from the scene mode menu.
• When Multi-shot 16 is selected from the
Continuous settings in the shooting mode
menu.
• Before movie is started.
33, 34
67
46
Image mode not available. Image mode cannot be adjusted when Multi-
shot 16 is selected for Continuous.
67
No sound when shutter is
released.
• Off is selected for Sound settings > Shutter
sound in setup menu.
• Continuous, BSS or Multi-shot 16 is
selected for Continuous in shooting menu.
• d (Sports scene mode) or l (Museum
scene mode) is selected.
• Movie mode is selected.
83
67
33, 36
46
AF-assist illuminator does not
light.
• Off is selected for AF assist option in camera
setup menu.
• AF-assist illuminator turns off automatically in
some modes.
83
33-37
Pictures appear smeared. Lens is dirty. Clean lens. 95
Colors are unnatural. White balance does not match light source. 65
Randomly spaced bright pixels
(“noise”) appear in image.
Shutter speed too slow or ISO sensitivity too high.
Noise can be reduced by:
• Using flash
• Choosing scene mode with noise reduction
26
34, 35
Pictures are too dark
(underexposed).
• Flash is off.
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Subject is backlit. Select o (Backlight scene
mode) or use fill flash.
26
20
26
30
26, 37
Pictures are too bright
(overexposed).
Adjust exposure compensation. 30
Problem Cause/Solution A